Customer Voice Representative in Voice Process BPO (Jobs - Full Time Jobs)

Item ID 3023682 in Category: Jobs - Full Time Jobs

Customer Voice Representative in Voice Process BPO
Customer Voice Representative in Voice Process BPO Job Description Responsibilities Answer incoming and outgoing calls from clients with queries about general assistance, billing, order status, and products. Actively listen to clients, comprehend their wants, and professionally offer correct information and support. Handle client complaints, issues, and escalations in an efficient manner to guarantee prompt resolution and client satisfaction. Keep thorough and precise records of all communications and transactions with customers in the CRM system. Work together with multidisciplinary groups to address intricate client concerns and enhance overall service provision. Skills: Communication Skills: Excellent verbal and written communication skills. Problem-Solving: Ability to identify and resolve customer issues effectively. Customer Focus: Strong customer service orientation and empathy. Active Listening: Ability to actively listen to customer concerns and needs. Technical Proficiency: Proficiency in customer service software and tools. Experience: 3 to 5 yrs Qualification: Any Basic Degree Salary: Based on company Norms Location: Chennai Warm Regards, Preetha - HR 63855 80670 infohrpreetha29@gmail.com

Target State: Tamil Nadu Target City : Chennai Last Update : 08 November 2024 10:18 AM Number of Views: 6	Item Owner : Preetha Contact Email: Contact Phone: 6385580670

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2024-11-19 (0.388 sec)